Hardware and Software Upgrade and Updates
Original equipment manufacturers continuously strive to deliver the best product to their customers and an important element of being able to do that is through upgrades and updates. Whether it is new features that bring additional functionality or a fix to ensure continued compliance with regulatory requirements, Source Support has the tools to perform your upgrade/update project in an efficient and timely manner.
We leverage our world-class people, processes, and technology to deliver end-to-end upgrade and update solutions for a wide range of products, in a variety of end-user environments, all across the globe.
People
With a dedicated team of Project Managers and Project Planners, Source Support is able to work with your internal team to develop a project plan, coordinate with field service resources and end-users to schedule a service date & time, as well as perform and track required documentation to ensure project completion.
Processes
Source Support has been performing equipment upgrades and updates for over 20 years and has developed a tried and tested customer implementation, project planning, and service delivery method that enables us to deliver successful results. By utilizing these processes, we collaborate with your team to plan all aspects of executing your upgrade/update project within the timeframe you expect. Additionally, our processes are designed to enable unparalleled flexibility enabling us to scale up or down based on the needs of your organization and your end-users.
Technology
Leveraging our proprietary service management platform, we provide a totally transparent project tracking system that enables your team to track completed and outstanding tasks, the status of service events as they are being performed, all case documentation and communication, and key performance indicators critical to measuring the success of your project.
Our Onsite Services are powered by Techworks Professionals
Our global services are expertly managed from start to finish by our Atlanta-based Support Operations Center and performed onsite by our on-demand worldwide technical network of certified field service professionals and technical resource partners, called Source Techworks.
This on-demand network of authorized field service technicians has the professional experience to deliver high service quality at every engagement. Our global network of certified field service professionals helps your business scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect.
From installation deployment to on-site maintenance and repair to global service parts logistics, Source offers a complete services solution for your products.
To learn more about how we have changed the Technical Services game, check out these Case Studies on Upgrades and Updates
Learn more about our other Onsite Service capabilities and Source Techworks
Let’s Chat
Take the first step toward making sure your equipment is working consistently and effectively for your staff. Contact us to see how we can help you with your support service needs.