CASE STUDY:

Enabling Growth for the Managed Service Provider

A South Central U.S. managed service provider (MSP) realizes strong ROI by expanding their IT Support Service capability with Source Support Services. The hyper-growth MSP company offers a comprehensive IT management solution that eases customers’ minds about the security and availability of their data. Its challenge: properly servicing lower-level tech support requests from customers while keeping its own support team engaged, challenged and available to do higher-level (and higher-revenue-generating) work. The company decided to outsource its handling of those service events to Source Support Services, and has since realized a strong return on its investment.