by Kelli Rivers | Sep 19, 2023
Being Ready When Recall Strikes Recalls are among the worst enemies of any service team. They present a time-bound challenge to fix the equipment when they happen, and it’s an even bigger challenge to minimize downtime and loss of revenue while doing so. Also, this...
by Kelli Rivers | Sep 22, 2022
The Impact of Digitalization on Field Service Organizations There’s no question that life and work today look considerably different than they did a generation ago – or even a year ago – mainly due to the emergence and evolution of technology. The same...
by Kelli Rivers | Dec 28, 2021
Ensuring Continuity and Quality in an Aging Field Service Workforce Many recent field engineer surveys have produced a common finding: the workforce is trending older and more experienced. Organizations are increasingly concerned about the knowledge and...
by Kelli Rivers | Jul 20, 2021
The Service Model Evolution Today’s field service teams are very different than teams of the past in terms of how they’re formed, how they operate, their everyday responsibilities and more. Advances in technology, travel and society fueled this evolution for...
by Kelli Rivers | Jun 9, 2021
5 Field Service Mega Trends for 2021 There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the...
