The Service Model Evolution

The Service Model Evolution

The Service Model Evolution  Today’s field service teams are very different than teams of the past in terms of how they’re formed, how they operate, their everyday responsibilities and more. Advances in technology, travel and society fueled this evolution for...
5 Field Service Mega Trends for 2021

5 Field Service Mega Trends for 2021

5 Field Service Mega Trends for 2021  There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the...
Global Service Parts Logistics Complexity

Global Service Parts Logistics Complexity

Global Service Parts Logistics Complexity  Shipping parts around the world is often much more complex and difficult than meets the eye. Rules and regulations vary from country to country, and it often takes more than 90 days to file all necessary paperwork and...
How Do We Determine If We Are Successful At Customer Success?

How Do We Determine If We Are Successful At Customer Success?

How Do We Determine If We Are Successful At Customer Success? Customer Success Series Written by: Jeff Nesler, VP of Services Delivery  Customer Success Series, Part 1 What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I...
Workforce Trends & World-Class Service

Workforce Trends & World-Class Service

Workforce Trends & World-Class Service  Freelancers: Common Misconceptions and Workforce Trends  The days of working from 9 a.m. to 5 p.m. five days a week, or working for one employer your entire career, are over. Evolutions in technology, industry and...