Ensuring A Successful Outsourced Global Service Model
All the time, we hear our customers and prospects ask the same question. What’s better for us: building out and
All the time, we hear our customers and prospects ask the same question. What’s better for us: building out and
Business continuity matters all the time, but especially in times of crisis – just look at the impact of COVID-19
Recently, we’ve seen medical technology companies gradually moving to outsourced technical product services as they rethink their services model. Up
These are unprecedented times, yet we know that technology is keeping our world going and enabling people to stay connected
Taking place twice a year, Technology & Services World (TSW) is the only tech conference where executives from across the
Let’s face it – determining whether or not your service function is a success, and whether or not it adds
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip,
At Source Support Services, our entire business is built on representing other companies and essentially becoming their service team. It
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to
How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why?
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum.