2018 Source Techworks Workforce Survey
There have been many reports in recent years about a large shift in the US and global economies toward a freelance workforce. According to Edelman Intelligence’s 2017 Freelancing in America report, the freelance workforce has grown three times faster than the general...
Measuring the Effectiveness of Your Service Function
Let’s face it – determining whether or not your service function is a success, and whether or not it adds value to your business, can be really difficult. We know this first-hand; being in the business of performing service and becoming the service arm of many tech...
Meet a Source Support Engineer: Stanley
Stanley has worked in IT for more than 22 years and he has been at Source for over a year. We sat down with Stanley to learn more about him and his time working with our team in the Support Operations Center. Why did you choose to work at...
Why Outsourcing Service is the Rule Today, NOT the Exception
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip, and we were commenting on how different the world of Source is today compared to when we started some 17 years ago. We were having a conversation about...