by Kelli Rivers | Sep 22, 2022
The Impact of Digitalization on Field Service Organizations There’s no question that life and work today look considerably different than they did a generation ago – or even a year ago – mainly due to the emergence and evolution of technology. The same...
by Kelli Rivers | Dec 28, 2021
Ensuring Continuity and Quality in an Aging Field Service Workforce Many recent field engineer surveys have produced a common finding: the workforce is trending older and more experienced. Organizations are increasingly concerned about the knowledge and...
by Kelli Rivers | Jul 20, 2021
The Service Model Evolution Today’s field service teams are very different than teams of the past in terms of how they’re formed, how they operate, their everyday responsibilities and more. Advances in technology, travel and society fueled this evolution for...
by Kelli Rivers | Jun 9, 2021
5 Field Service Mega Trends for 2021 There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the...
by Kelli Rivers | Apr 24, 2019
Global Service Parts Logistics Complexity Shipping parts around the world is often much more complex and difficult than meets the eye. Rules and regulations vary from country to country, and it often takes more than 90 days to file all necessary paperwork and...
