Being Ready When Recall Strikes
Recalls are among the worst enemies of any service team. They present a time-bound challenge to fix the equipment when they happen, and it’s an even bigger challenge to minimize downtime and loss of revenue while doing so. Also, this work is additive; service teams are stretched thin already with their everyday duties, but they have to find the bandwidth to address the recall – often at the expense of other organizational priorities.
In order to minimize the effects of a recall on your business and its impact on patients, it’s essential to have the right systems, expertise, and resources in place before you ever need them. Ideally, we’d recommend a proactive approach that doesn’t affect your bottom line.