Resiliency in Service, Part 2: Building a Resilient Model
As explored in Part 1 of our discussion about resiliency, a lack of continuous service often translates to a backlog
As explored in Part 1 of our discussion about resiliency, a lack of continuous service often translates to a backlog
At Source, we define resiliency as the ability to deliver tech service and take care of your end-users no matter
All the time, we hear our customers and prospects ask the same question. What’s better for us: building out and
To my Source teammates and members of our Source Techworks network, As the tragic events of the past few weeks
Business continuity matters all the time, but especially in times of crisis – just look at the impact of COVID-19
Recently, we’ve seen medical technology companies gradually moving to outsourced technical product services as they rethink their services model. Up
These are unprecedented times, yet we know that technology is keeping our world going and enabling people to stay connected
Taking place twice a year, Technology & Services World (TSW) is the only tech conference where executives from across the
There have been many reports in recent years about a large shift in the US and global economies toward a
Let’s face it – determining whether or not your service function is a success, and whether or not it adds
Stanley has worked in IT for more than 22 years and he has been at Source for over a
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip,