by Kayla Nesler | Sep 13, 2016 | Blog, Services
Have you ever read Charlie and the Chocolate Factory by Roald Dahl? Even if you haven’t, you are most likely familiar with the story. Young Charlie Bucket discovers a golden ticket in his candy bar, and he joins four other golden ticket winners in an exclusive visit...
by Kayla Nesler | Sep 1, 2016 | Blog, Services
Imagine that you own a business that designs and manufactures hot air balloons. Looking to increase sales, you approach a large tourism company to see if they are interested in your product. They love your designs and recognize that the quality is second to none, but...
by Kayla Nesler | Aug 23, 2016 | Blog, Corporate Update
Say you’re getting married soon. A lot goes into planning a wedding: booking a venue, catering food and beverages, ordering flowers, sending invites and the list goes on. Often to coordinate all this and bring it all together, you have to speak with multiple...
by Kayla Nesler | Aug 18, 2016 | Blog, Information Series
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...
by Kayla Nesler | Aug 11, 2016 | Blog, Information Series
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
by Kayla Nesler | Aug 5, 2016 | Blog, Information Series
How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...
