Global Logistics Services
If you followed any of the action at the Rio Olympics in August, you probably heard about the conclusion of the men’s gold medal soccer match between host nation Brazil and Germany. It was a fantastic match; with the score tied at the end of regulation, the match went...
Service Business Delivery
Each Thanksgiving, morning talk show hosts invite a featured chef to demonstrate cooking traditional Thanksgiving dishes: mashed potatoes, dressing, green beans and turkey. Obviously it would normally take hours for them to prepare and cook all these dishes, so for...
Global Field Services
Have you ever read Charlie and the Chocolate Factory by Roald Dahl? Even if you haven’t, you are most likely familiar with the story. Young Charlie Bucket discovers a golden ticket in his candy bar, and he joins four other golden ticket winners in an exclusive visit...
Data Center Deployment Services
Imagine that you own a business that designs and manufactures hot air balloons. Looking to increase sales, you approach a large tourism company to see if they are interested in your product. They love your designs and recognize that the quality is second to none, but...
Presenting Source Central
Say you're getting married soon. A lot goes into planning a wedding: booking a venue, catering food and beverages, ordering flowers, sending invites and the list goes on. Often to coordinate all this and bring it all together, you have to speak with multiple people,...
Customer Success Series, Part 5
“LIVING” Customer Success In the last couple posts in this series I discussed Source’s four goals to establish and maintain Customer Success: Minimize churn and maximize longevity Increase our solution footprint Turn our customers into advocates Develop a customer...
Customer Success Series, Part 4
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
Customer Success Series, Part 3
How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...
Source Celebrates Employees’ Success with Family Picnic
One thing you hear from just about every employee at Source Support Services is that we are family. About a month ago I moved from my hometown in Minnesota to Georgia in order to join that family and I have received nothing but the warmest of welcomes. Every day I...
Customer Success Series, Part 2
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...