Healthcare

Few industries are under as much stress from all sides today as healthcare, and everyone from physicians to administrators must be able to trust that their equipment will work as it is supposed to, every time. At Source, we are recognizing a greater shift in service delivery for the medical technology industry as expectations mount for faster response times, greater service resiliency to meet unexpected challenges without interruption, and stronger balance of workforce utilization across varied routine and complex service engagements. More and more often, service organizations are looking for ways to meet these challenges with a cost-efficient services solution that will continue to protect their brand.

Source Support Services offers a technical product services solution to support or augment medical technology manufacturer’s mission-critical service capabilities. Our medical technology product support capabilities include same day or next business day installation deployment, preventative maintenance, onsite repair, and service parts logistics. Supported technologies include biomedical equipment such as sterilization, ventilators, fluid waste management, ultrasound, laboratory equipment, and PACS IT and diagnostics workstations to dental equipment, to advanced server, storage, and networking.

Our global services are expertly managed from start to finish by our Atlanta-based Support Operations Center and performed onsite by our on-demand worldwide technical network of certified field service professionals and technical resource partners, called Source Techworks. This on-demand network of authorized field service professional has the professional experience to deliver high service quality at every engagement.Source has years of experience in medical technology support. Our global network of certified field service professionals helps your business scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect. From installation deployment to on-site maintenance and repair to global service parts logistics, Source offers a complete services solution for your medical technologies.

  • Local, On-Demand Resources. Having Source Techworks professionals local to the end-user’s site enables us to provide same day onsite service delivery and reduce unplanned downtime for the end-user.
  • Trained and Certified. We ensure that every field service professional in our network is trained and knowledgeable to support our customers’ equipment. Our Source Academy eLearning modules ensure in-depth knowledge of each required solution, so every one of our field service professionals arrives on-site prepared to perform expert-level engagement.
  • Culture of Quality. Through our in-depth processes, repeatable training platform, expert-level case management, and global Source Techworks network, we consistently achieve over 98% SLA achievement and above 95% customer satisfaction ratings.

Source has years of experience in medical technology support. Our global network of certified field service professionals helps your business scale quickly in a flexible and cost-effective way, while maintaining the highest-quality service you expect. From installation deployment to on-site maintenance and repair to global service parts logistics, Source offers a complete services solution for your medical technologies.