A Resilient Services Framework, Part 2

A Resilient Services Framework, Part 2

Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework and how to build such a network for your organization. Having held service leadership positions at multiple OEM organizations throughout...

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A Resilient Services Framework, Part 1

A Resilient Services Framework, Part 1

Part 1: Defining a Resilient Services Framework If there’s one thing that the COVID-19 pandemic has made clear to those of us in the service industry, it’s the importance of resiliency in our operations. Many organizations have been challenged this year in their...

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Keeping Company Culture at the Forefront

Keeping Company Culture at the Forefront

COVID-19 has had a massive effect on the way we all go about our work. Still months after the initial wave, the pandemic continues to play a substantial role in our lives. In the services industry, where our people are our product, we’ve seen that staying connected...

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The Risk of a Trunk Stock Model

The Risk of a Trunk Stock Model

Over the years, we’ve seen that the major cause of customer dissatisfaction with OEMs has been slow service response times. The effects are tangible; in the medical world, for instance, the mission-critical equipment that doctors and nurses need to help patients stay...

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How Culture Influences the Customer Experience

How Culture Influences the Customer Experience

As we’ve navigated these challenging times, I’ve become very passionate about Source Support’s Core Values. Our team has leveraged them as they began working remotely, in solving new challenges that arose from COVID-19 and determining the best course of action for our...

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A Mid-Year Review

A Mid-Year Review

What a year it has been so far for all of us, personally and professionally. We have all faced so many challenges, and it’s hard to know how to navigate them or what might come next. From all of us at Source, we hope that you and yours are healthy and finding your way...

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