Keeping Company Culture at the Forefront

Keeping Company Culture at the Forefront

COVID-19 has had a massive effect on the way we all go about our work. Still months after the initial wave, the pandemic continues to play a substantial role in our lives. In the services industry, where our people are our product, we’ve seen that staying connected...

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The Risk of a Trunk Stock Model

The Risk of a Trunk Stock Model

Over the years, we’ve seen that the major cause of customer dissatisfaction with OEMs has been slow service response times. The effects are tangible; in the medical world, for instance, the mission-critical equipment that doctors and nurses need to help patients stay...

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How Culture Influences the Customer Experience

How Culture Influences the Customer Experience

As we’ve navigated these challenging times, I’ve become very passionate about Source Support’s Core Values. Our team has leveraged them as they began working remotely, in solving new challenges that arose from COVID-19 and determining the best course of action for our...

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A Mid-Year Review

A Mid-Year Review

What a year it has been so far for all of us, personally and professionally. We have all faced so many challenges, and it’s hard to know how to navigate them or what might come next. From all of us at Source, we hope that you and yours are healthy and finding your way...

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Open Letter to Source Team

To my Source teammates and members of our Source Techworks network, As the tragic events of the past few weeks have unfolded and people around the world call for action to advance racial equality, I would like to take this opportunity to address Source’s position on...

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Ensuring Business Continuity

Ensuring Business Continuity

Business continuity matters all the time, but especially in times of crisis – just look at the impact of COVID-19 on the economy. A pandemic, economic downturn, hurricane, civil unrest or any number of other situations can wreak havoc on your operations. Without all...

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