How Culture Influences the Customer Experience

How Culture Influences the Customer Experience

As we’ve navigated these challenging times, I’ve become very passionate about Source Support’s Core Values. Our team has leveraged them as they began working remotely, in solving new challenges that arose from COVID-19 and determining the best course of action for our...

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A Mid-Year Review

A Mid-Year Review

What a year it has been so far for all of us, personally and professionally. We have all faced so many challenges, and it’s hard to know how to navigate them or what might come next. From all of us at Source, we hope that you and yours are healthy and finding your way...

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Open Letter to Source Team

To my Source teammates and members of our Source Techworks network, As the tragic events of the past few weeks have unfolded and people around the world call for action to advance racial equality, I would like to take this opportunity to address Source’s position on...

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Ensuring Business Continuity

Ensuring Business Continuity

Business continuity matters all the time, but especially in times of crisis – just look at the impact of COVID-19 on the economy. A pandemic, economic downturn, hurricane, civil unrest or any number of other situations can wreak havoc on your operations. Without all...

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Servicing the Medical Technology Industry

Servicing the Medical Technology Industry

Recently, we’ve seen medical technology companies gradually moving to outsourced technical product services as they rethink their services model. Up until now, many have built and maintained their own field services infrastructures, but they’ve started to see value in...

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Looking Ahead at 2020

Looking Ahead at 2020

These are unprecedented times, yet we know that technology is keeping our world going and enabling people to stay connected and productive. Because of that, it’s as critical as ever that we keep our technology systems and infrastructure working well. In addition, our...

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