Source eliminates the hassle for our customers to track upcoming service renewal deadlines. Our goal is to promote service contract renewals with our customers’ end-users that are nearing warranty or service contract expiration. By using an automated and customized approach, Source communicates to the end-user on our customers’ behalf, notifying them of upcoming service contract expirations and offering them an opportunity to renew. Details of the end-users responses are reported back to the customer for quoting and service contract renewal execution.
Source gives you full visibility into the renewals process. We track all of your entitlement contracts and provide detailed reports showing when each entitlement is due to expire. Because Source provides the global support for the product, you have access to our 24/7 support center. Your customer will have a consistent service delivery will the utmost focus on quality; ultimately resulting in higher customer satisfaction and recurring revenue.