Source’s worldwide product support solutions enable our customers to deploy a customized and integrated combination of global service capabilities dynamically through a single service partner
With service offerings spanning from global on-site and remote support to parts and logistics services, Source provides a comprehensive services solution that meets your needs today and can adapt and scale to meet future needs for our data center technology, medical technology and high performance computing OEM customers around the world.
Our adaptable support model enables our customers to activate only those services that respond to the immediate impact of their sales and service demands. As those demands shift, our customers can activate new services or geographies to meet increased requirements or pause services that may no longer be desired. All with little disruption to their business.
As an example, a customer may come to Source to activate domestic next business day on-site services as well as a weekly 8AM-5PM help desk solution. Over time, their business needs grow, and they elect to activate both 4-hour and next business day on-site support services and a 24/7 help desk. Later, they may choose to expand services globally and add parts and logistics to their services solution, and so on. A dynamic solution approach like this is highly opportunistic allowing our customers to activate or pause services in response to the immediate impact of demand.
Source’s Product Support Solution Offers:
A comprehensive services solution that you can deploy dynamically and scale to meet future needs
Flexibility to activate or pause services as demand dictates without disruption to your business
A variable workforce of highly skilled professionals around the globe to control costs without sacrificing quality
Complete visibility into every service operation via our integrated and automated services management platform
Complementary Service Solutions
Combine Source’s Product Support Solution with Warranty & Maintenance Services, Managed Logistics, Managed Field Services, or Cloud Scale Services for a comprehensive and customized service solution to fit your business
Our portfolio of product support solutions includes 4-hour and next-business-day on-site support, installation deployment, de-installation, remote support, managed global logistics, training development and delivery, documentation, and more.