Vision & Culture of Quality
Bringing People, Process and Technology Together
We are committed to being an integral part of our customers’ technical product services teams delivering innovative and quality-driven solutions that advance the overall customer experience.
Source promotes a culture of quality that is built upon excellence, transparency, collaboration, process adherence and quality-driven thinking. As a company, we share our skills and resources with our customers to ensure they receive top-of-the-line service and added-value through our partnership. Because of this, we proudly feature high customer satisfaction and customer retention ratings. Through our in-depth processes, repeatable training platform, expert-level case management, and unique Source Central services platform, we consistently achieve over 98% SLA achievement and above 96% customer satisfaction ratings