Delivering Streamlined Global Support Solutions on Behalf of Technical Product Manufacturers
Based near Atlanta, Georgia, U.S.A., our team delivers innovative and quality-driven support solutions to technical product manufacturers around the world. Since 2001, we have executed millions of world-class support interactions globally with localized field engineer and service parts logistics resources.
We are teammate driven, customer experience motivated, and fixated on quality, which enables us to streamline support experiences and deliver best-in-class performance every time.
We Are…
GLOBAL
Delivering worldwide, comprehensive support solutions
EVER PRESENT
24x7x365 support coverage with a global reach
WORLD CLASS
Consistently meeting or exceeding 98% SLA Achievement, 95% Customer Satisfaction & 99% Inventory Accuracy
ON DEMAND
Variable workforce of local, certified technicians
Our Support Solutions
Onsite Product Repair & Preventative Maintenance
Product Deployment & Installation
Global Service Parts Logistics
24x7x365 technical and onsite product support options include same day repair and preventative maintenance.
Product deployment solutions via a predesigned, cost-effective installation program.
Global end-to-end managed logistics for seamless international parts movement, stocking, management, and recovery.
The Latest From Source
PAPER
The Impact of Digitalization on Field Service Organizations
There’s no question that life and work today look considerably different than they did a generation ago – or even a year ago – mainly due to the emergence and evolution of technology. The same applies in the world of field service. Delivering quality field service in a digitalized world, and competing well in today’s marketplace, requires thinking and operating differently.
VIDEO
Source Techworks Video
Source Techworks is Source Support’s global network of certified, on-demand, 24/7 field services professionals and technical resource partners who deliver support solutions to technical product manufacturers across the enterprise IT, medical technology and industrial automation industries. Learn more about our Source Techworks network in this short video!
(Approx. 1.5 minutes)
BLOG
A Resilient Services Framework, Part 2
Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework and how to build such a network for your organization. Having held service leadership positions at multiple OEM organizations throughout...
The Source Difference
Flexible Services Capabilities & Cost Structures
Detailed Case Processes & Automated Workflows
Variable Cost Model Across Functions
Access to a Variable Global Workforce
Scaling Efficiency & Consistency via Process/Automation
