The Crucial Role of a Global Field Engineer Network in Recall Management
When a recall happens in the world of healthcare and medical technology, simply put, it can be a nightmare. You're faced with a time-sensitive challenge to fix equipment swiftly and efficiently. Every passing moment leads to an increased risk of negative patient...
How Outsourced Third-Party Field Services Improve Ophthalmology Patient Care
In the world of healthcare, every moment counts and every patient's experience matters. This sentiment is particularly true in the field of ophthalmology where vision is a gift. To provide the best care possible, ophthalmologists rely on their equipment to deliver...
Is your Organization Equipped to Handle a Recall?
More recalls are happening today than ever before. In 2022, more than 1.5 billion units of food, drugs, medical devices, automobiles and consumer products were recalled in the U.S., according to Sedgwick's latest state of the nation recall index report. More...
Streamlining Recall Management: The Power of Centralized Project Management
Recalls are an unfortunate part of the healthcare and medical tech business. When they occur, the clock starts ticking and efficiently managing resources across various internal and external departments becomes crucial for a successful recall response. We discussed...
How to Encourage Well-Being for All
Let’s face it: life has gotten really, really hard. The pandemic hit and forever altered our lives. Our world and culture are significantly different and more divided than before. We don’t have the level of interaction with other people that we used to have, and we’re...
A Resilient Services Framework, Part 3
Part 3: Future Considerations Earlier in our series, we talked about what a resilient service network looks like and how to ensure predictable, positive outcomes throughout the network at all times. To close this blog series, I’d like to take a look into the future;...
A Resilient Services Framework, Part 2
Part 2: Ensuring Positive, Predictable Outcomes In our last post, Mike Stolz described what makes up a resilient services framework and how to build such a network for your organization. Having held service leadership positions at multiple OEM organizations throughout...
A Resilient Services Framework, Part 1
Part 1: Defining a Resilient Services Framework If there’s one thing that the COVID-19 pandemic has made clear to those of us in the service industry, it’s the importance of resiliency in our operations. Many organizations have been challenged this year in their...
Keeping Company Culture at the Forefront
COVID-19 has had a massive effect on the way we all go about our work. Still months after the initial wave, the pandemic continues to play a substantial role in our lives. In the services industry, where our people are our product, we’ve seen that staying connected...
The Risk of a Trunk Stock Model
Over the years, we’ve seen that the major cause of customer dissatisfaction with OEMs has been slow service response times. The effects are tangible; in the medical world, for instance, the mission-critical equipment that doctors and nurses need to help patients stay...