Servicing the Medical Technology Industry
Recently, we’ve seen medical technology companies gradually moving to outsourced technical product services as they rethink their services model. Up until now, many have built and maintained their own field services infrastructures, but they’ve started to see value in...
Looking Ahead at 2020
These are unprecedented times, yet we know that technology is keeping our world going and enabling people to stay connected and productive. Because of that, it’s as critical as ever that we keep our technology systems and infrastructure working well. In addition, our...
Source Support is Exhibiting & Speaking at TSW 2019 Las Vegas
Taking place twice a year, Technology & Services World (TSW) is the only tech conference where executives from across the technology and services industry come to talk business, expand their professional networks, and get actionable insights on the...
2018 Source Techworks Workforce Survey
There have been many reports in recent years about a large shift in the US and global economies toward a freelance workforce. According to Edelman Intelligence’s 2017 Freelancing in America report, the freelance workforce has grown three times faster than the general...
Measuring the Effectiveness of Your Service Function
Let’s face it – determining whether or not your service function is a success, and whether or not it adds value to your business, can be really difficult. We know this first-hand; being in the business of performing service and becoming the service arm of many tech...
Meet a Source Support Engineer: Stanley
Stanley has worked in IT for more than 22 years and he has been at Source for over a year. We sat down with Stanley to learn more about him and his time working with our team in the Support Operations Center. Why did you choose to work at...
Why Outsourcing Service is the Rule Today, NOT the Exception
The other day, here at the Source Support Services office, I was debriefing my team about my latest business trip, and we were commenting on how different the world of Source is today compared to when we started some 17 years ago. We were having a conversation about...
Meet a Source Support Engineer: Radu
Radu has been a member of the Support Operations Center team for almost a year and he works hard to ensure that our customers and end-users receive the highest quality support at every engagement. Learn more about Radu and see why he is a valued member of our support...
Team Source Strong Runs for Hope
This Saturday, January 28, the Will to Live Foundation will host their 7th Annual Fun Run for Hope in Johns Creek, GA. The Will to Live Foundation was established in 2010 to promote awareness of teen suicide, educate the community about mental illnesses like...
How Source Becomes Your Service Team
At Source Support Services, our entire business is built on representing other companies and essentially becoming their service team. It goes without saying that there’s a lot of trust involved in a situation like this – companies that choose to work with Source...