Customer Success Series, Part 3

How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...

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Customer Success Series, Part 2

How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...

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Customer Success Series, Part 1

What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I had noticed the term appearing in some organizations, I hadn’t seen it used much until recently. Now many companies have individuals and departments that carry the...

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$2 Million Saved with Automated Parts Recovery

A major flash storage solutions company was looking for ways to improve customer satisfaction while reducing costs by an increased defective part return rate. The company took action and began receiving defective hardware parts from their customers after initial...

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Installations Made Easy

Imagine that your organization exceeds its sales goals for this quarter. Prior to this upswing, sales were down over the last year and your pipeline wasn’t as robust as it had once been. So, in order to mitigate the ever-rising costs of doing business, you chose to...

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Introducing Source Techworks

We’re proud today to launch our Source Techworks program!  It will recruit the best service professionals from around the world to bolster our comprehensive IT services network, and ensure those professionals have the certifications, skills and training to help any...

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Introducing Source Academy

At Source, we care deeply about making sure our staff and the members of our Source Techworks community are as up to date on the latest IT news and service/support instruction as possible.  There’s no better way to ensure a superior experience for you than to invest...

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The Source Helpdesk Experience

Everyone has their horror stories about telemarketers and hard-to-work-with customer service people from all corners of the globe. We’re proud to say that our customers and partners have a much different experience when they call us. At Source, we offer 24/7/365 help...

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Source Support Services is officially re-launching

Source Support Services is officially re-launching. Since the intention to merge with Rockland I.T. Solutions and MSDI fell through, Source is back with a new logo backed by the same reliable service. Offering same-day as well as on-site support all across the United...

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