Customer Success Series, Part 4
How to Establish and Maintain Customer Success, cont. Last time I began to explore the goals Source has set to reach our objective of establishing and maintaining Customer Success. Looking at the model I established, these goals are meant to assist those customers who...
Customer Success Series, Part 3
How to Establish and Maintain Customer Success Since the time of the first sale, having satisfied customers has been important. Why? Because selling more is better and selling to an existing customer is easier than finding a new one. Few dispute this. The natural...
Source Celebrates Employees’ Success with Family Picnic
One thing you hear from just about every employee at Source Support Services is that we are family. About a month ago I moved from my hometown in Minnesota to Georgia in order to join that family and I have received nothing but the warmest of welcomes. Every day I...
Customer Success Series, Part 2
How Does Company Success Tie in to Customer Success? Last time I introduced the concept of a customer happiness continuum. This continuum ranges from the “walkaway angry” customer who moves to a competitor as soon as they are able to the “gushing promoter” who praises...
Customer Success Series, Part 1
What is Customer Success? One term that repeatedly pops up these days is “Customer Success”. While I had noticed the term appearing in some organizations, I hadn’t seen it used much until recently. Now many companies have individuals and departments that carry the...
$2 Million Saved with Automated Parts Recovery
A major flash storage solutions company was looking for ways to improve customer satisfaction while reducing costs by an increased defective part return rate. The company took action and began receiving defective hardware parts from their customers after initial...
Installations Made Easy
Imagine that your organization exceeds its sales goals for this quarter. Prior to this upswing, sales were down over the last year and your pipeline wasn’t as robust as it had once been. So, in order to mitigate the ever-rising costs of doing business, you chose to...
Source Support Services Launches Techworks Community to Ensure Highest-Quality Service Delivery Worldwide
Source is redefining the IT services industry by integrating global support and logistics, datacenter services and industry-leading technologies into one comprehensive portfolio that can be executed at scale LAWRENCEVILLE, GA. – JUNE 29, 2016 –– Source Support...
Introducing Source Techworks
We’re proud today to launch our Source Techworks program! It will recruit the best service professionals from around the world to bolster our comprehensive IT services network, and ensure those professionals have the certifications, skills and training to help any...
Introducing Source Academy
At Source, we care deeply about making sure our staff and the members of our Source Techworks community are as up to date on the latest IT news and service/support instruction as possible. There’s no better way to ensure a superior experience for you than to invest...
The Source Helpdesk Experience
Everyone has their horror stories about telemarketers and hard-to-work-with customer service people from all corners of the globe. We’re proud to say that our customers and partners have a much different experience when they call us. At Source, we offer 24/7/365 help...
Source Support Services Expands Leadership Team, Bolsters Offerings as Momentum Grows
Rapid growth underscores market need for superior IT services on global scale LAWRENCEVILLE, GA. – JUNE 9, 2016 – Source Support Services (Source), a world leader in the delivery of IT services, announced today that it has expanded its leadership team, launched...